It's Technical Tuesday, and you're asking, "is my magazine going to fall out of my gun?" That's a problem if that happens--we don't want our high capacity, high technology firearm to turn into a single shot. We are making this video because there seems to be a lot of chatter all of a sudden about magazines falling out. Frankly, it's a little surprising to us, because we know all of the details around it...but you don't and so that's why we are having this conversation. This is also one of those moments where I think it is really important that I say, you will never hear us say that we are perfect; you'll never hear me say that we have never had a bad product, or a bad part go out. Of course, we are manufacturing physical products in the physical world, and stuff happens. Don’t misconstrue this as me putting up a defense. But I will give you information, because you deserve it and we are the kind of company that shares that stuff.
The report goes like this, “I’m shooting and the magazine falls out of the gun.” Let’s talk about the potential root causes for that, what we have seen in some guns that came back and in talking to some customers. Let’s also size the problem. How many reports of this have there been? We have had 62 reports of a magazine falling out of a gun in the last two years. Those reports seemingly have picked up of late since there has been a video. A lot of these are folks who say, “I’m concerned about this can you send me a new part?” and we just do. But actual reports where we got the gun back or we were able to confirm it over the phone, we have had 62 reports out of many tens of thousands of guns sold. On a percentage basis, we’re talking about an extreme minority. And when we actually dig into what we have seen come back in and what people have reported, there are many variables that could be causing that.
1. Bad part
2. Shooter
3. Extended
4. Heavy/worn magazines (not PMAGs)
5. Improper installation
6. Worn out
So what does this mean for you then? If you have a Shadow Systems pistol, what you want to know is “is my magazine going to fall out?” Here’s what I suggest you do: Load up the gun with a full magazine, because the weight does increase the amount of inertia that the magazine has and the force on the button. Load up a magazine and go to the range and shoot the gun one handed. And that magazine shouldn’t fall out in that scenario, unless it’s some old worn out magazine with a notch that’s all deformed. 99.08% of the time that solves it. Then it becomes a question of technique or maybe putting a different button in the gun that’s a little lower. If you go do that and you don’t have an issue, then it is highly unlikely that you will ever have an issue, unless you take the button out and put back the spring improperly or it just wears out. Short of those two things, if the magazine is not falling out the gun when you go do that test, then there’s really nothing more to worry about. However, this is enough of a concern now, that if you are a Shadow Systems pistol owner and you want a brand new latest generation button, I will send you a brand new button. If that is something that would make you feel more comfortable, then I’m happy to do it, no charge. Just send us an email with your name, mailing address, and serial number and we will mail one out to you: support@shadowsystemscorp.com. However, then you have to go install it and what you don’t want to do is take a fully functional, perfect gun and in the course of putting in your new button for peace of mind create a whole new problem of creating a burr in there or chew up the inside of your frame. Take your time if you ever do remove that button and use the right tool and do it carefully.
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